Returns & Refunds
At Jayvik Investment Ltd, we want you to be fully satisfied with your purchase. This Returns & Refunds Policy outlines the terms under which products bought from www.jayvik.co.ke or our physical store may be returned, exchanged, or refunded.
1. Eligibility for Returns
You may request a return or exchange if:
- The product received is defective, damaged, or faulty upon arrival
- The product delivered does not match what was ordered (wrong item, model, or specification)
- The product is unopened, unused, and in its original packaging with all accessories and documentation intact (for change-of-mind returns, where accepted)
Returns must be reported within 7 days of delivery or in-store purchase, accompanied by valid proof of purchase (receipt or invoice).
2. Non-Returnable Items
The following items are generally not eligible for return unless found to be defective:
- Custom-built PCs and configured systems tailored to specific customer requirements
- Software, licenses, and digital products once activated or installed
- Consumables (e.g., printer ink/toner) once opened
- Products with damaged, missing, or tampered packaging, seals, or serial numbers
3. Warranty-Related Returns
Products found to be faulty due to manufacturing defects are handled in accordance with the applicable manufacturer or supplier warranty. Warranty claims may involve repair, replacement, or, where deemed necessary by the manufacturer/supplier, a refund, subject to their assessment and terms.
4. Return Process
To initiate a return:
- Contact us via phone, WhatsApp, or email with your order/receipt details and a description of the issue.
- Our team will assess your request and advise on the next steps, including whether the item should be returned to our store or collected.
- Once the returned item is received and inspected, we will notify you of the outcome (repair, replacement, or refund).
5. Refunds
- Approved refunds will be processed using the original payment method (e.g., M-Pesa reversal, bank transfer, or card refund) within a reasonable timeframe following approval.
- Delivery charges are non-refundable unless the return is due to our error (wrong item shipped or a defective product).
- Where a replacement is preferred over a refund, we will arrange this subject to stock availability.
6. Exchanges
Exchanges for a different model or specification are subject to price differences, product availability, and the condition of the returned item, and may be arranged in place of a refund where agreed with the customer.
7. Damaged or Incorrect Deliveries
If your order arrives damaged or incorrect, please notify us within 48 hours of delivery with photos of the item and packaging, so we can promptly resolve the issue at no additional cost to you.
8. Contact Us
To request a return, exchange, or refund, please contact:
Jayvik Investment Ltd
Dominion Expo Centre, 1st Floor, Shop D2, Tom Mboya Street, Nairobi, Kenya
📞 +254 729 521 153