Privacy Policy
Privacy Policy
Jayvik Investment Ltd operates the website www.jayvik.co.ke and our physical store at Dominion Expo Centre, Tom Mboya Street, Nairobi, Kenya. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, shop with us online, or interact with us in-store.
1. Information We Collect
We may collect the following types of information:
- Personal Information: Name, phone number, email address, physical/delivery address, and billing information when you place an order, create an account, or contact us.
- Payment Information: Transaction details processed through our payment partners (e.g., M-Pesa, card processors). We do not store full payment card details on our servers.
- Order & Transaction History: Details of products purchased, delivery preferences, and warranty/service requests.
- Technical Information: IP address, browser type, device information, and browsing behavior on our website, collected via cookies and similar technologies.
- Communications: Records of inquiries, support requests, and correspondence via email, phone, or WhatsApp.
2. How We Use Your Information
We use collected information to:
- Process and fulfill orders, including delivery and payment confirmation
- Provide customer support and after-sales/warranty assistance
- Communicate order updates, promotions, and product information (where consented)
- Improve our website, products, and services
- Prevent fraud and ensure the security of transactions
- Comply with legal and regulatory obligations in Kenya
3. Cookies & Tracking Technologies
Our website uses cookies to enhance browsing experience, remember preferences, and analyze site traffic. You can control or disable cookies through your browser settings, though this may affect certain website functions.
4. Sharing of Information
We do not sell your personal information. We may share information with:
- Delivery/Logistics Partners to fulfill countrywide shipping
- Payment Processors to complete transactions securely
- Service Providers who support our website, IT systems, or marketing (bound by confidentiality obligations)
- Legal Authorities where required by Kenyan law or to protect our legal rights
5. Data Security
We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
6. Data Retention
We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.
7. Your Rights
Under the Kenya Data Protection Act, 2019, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your data, subject to legal retention requirements
- Object to or restrict certain processing of your data
- Lodge a complaint with the Office of the Data Protection Commissioner (ODPC) if you believe your data rights have been violated
To exercise these rights, contact us using the details below.
8. Children's Privacy
Our website and services are not directed at children under 18. We do not knowingly collect personal information from minors.
9. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those external sites.
10. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised "Last Updated" date.
11. Contact Us
For questions, concerns, or data requests regarding this Privacy Policy, please contact:
Jayvik Investment Ltd.
Dominion Expo Centre, 1st Floor, Shop D2, Tom Mboya Street, Nairobi, Kenya
📞 +254 729 521 153